hilton kansas city airport restaurant menu

Furniture and beds are worn out, the room smelled funny (even without the poo), just disappointing for the price. This is an old hotel that is in major need of a face lift. I’m thinking, “does this happen often?” I guess I was expecting a little more concern when there was literally human feces in my room! Other than the crappy situation (pun intended), the rest of the stay was uninspiring. The lady I was talking to said, “oh I’m sorry, let’s get you another room.” The other lady didn’t even react. I told the lady that we were the people with the poop issue and the guy walked off. When I got there, there was a man (presumably the one I talked to) and two women including the woman who checked us in. He offered to change rooms and I headed down to the front desk. I called down to the front desk and the guy that answered said, “do want me to send someone up to take care of that? I responded that I wasn’t exactly confident that the room had been cleaned properly. I’m not sure exactly how to say this tastefully, but when I checked into my room, the toilet was…used. I stayed here for a business meeting and let’s just say, I was not happy.

Hilton kansas city airport restaurant menu